REFUND POLICY
We understand that sometimes things don't go according to plan, and that's why we offer a refund policy, as we'd like take care of our customers. If you are not satisfied with your purchase for any reason, you can return it for a full refund within 30 days of purchase.
Eligibility for a Refund:
To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original packaging and in unused condition.
- The product must be accompanied by a proof of purchase, such as a receipt or order confirmation.
- The product must be returned within 30 days of purchase.
- A Return Authorization Number (RAN) is required for processing returns. Please contact us at info@gymnos.com.au to request an RAN. Returns without a valid RAN may not be accepted.
Return Instructions:
To return a product for a refund:
- Contact us at info@gymnos.com.au to request an RAN.
- Package the product securely in its original packaging, along with a copy of your proof of purchase and the RAN.
- Ship the product to the following address: 6 McCormack Street, Oran Park NSW 2570.
Refund Process:
Once we have received and inspected the returned product, we will issue a full refund to your original form of payment within 5 business days.
Additional Information:
- Shipping costs are non-refundable.
- We do not offer refunds on custom or personalized products.
- We do not offer refunds on products that have been damaged due to misuse or neglect.
- We do not offer refunds on sale items.
Questions?
If you have any questions about our refund policy, please contact us at info@gymnos.com.au or through our contact form on our website.